Terms of Service

Acceptance of Terms

By using the services of Wildlife Ridders, LLC ("we," "us," or "our"), scheduling an appointment, or accessing our website, you ("customer," "you," or "your") agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Service Description

Wildlife Ridders, LLC provides professional wildlife removal and animal control services throughout Louisville, Kentucky and Southern Indiana. Our services include:

• Humane wildlife removal and relocation
• Animal exclusion and entry point sealing
• Wildlife damage cleanup and sanitization
• Emergency wildlife removal services
• Property inspection and wildlife assessment
• Preventive measures and consultation

Service Areas and Availability

Geographic Coverage

Our services are available in Louisville, Kentucky and Southern Indiana. Service availability may vary by location and seasonal factors.

Emergency Services

24/7 emergency services are available for dangerous or urgent wildlife situations. Emergency response times may vary based on location, weather conditions, and service demand.

Scheduling and Appointments

Appointment Booking

• Appointments are scheduled based on availability and service area
• We provide estimated arrival times but cannot guarantee exact times
• Weather conditions or emergency situations may affect scheduling
• We will contact you if delays or rescheduling is necessary

Cancellation Policy

• Customers may cancel appointments with at least 2 hours notice
• Same-day cancellations may be subject to a service fee
• Emergency service calls cannot be cancelled once our team is dispatched

Pricing and Payment

Service Fees

• Free estimates are provided for most wildlife removal services
• Emergency service calls may include additional fees
• Pricing is based on service complexity, time, and materials required
• All prices are subject to change without notice

Payment Terms

• Payment is due upon completion of services unless other arrangements are made
• We accept cash, check, and major credit cards
• Late payment fees may apply to overdue accounts
• Additional fees may apply for returned checks

Customer Responsibilities

Property Access

• Customers must provide safe access to affected areas
• Clear pathways to work areas and remove obstacles when possible
• Secure pets during service visits
• Provide accurate information about the wildlife problem

Safety Requirements

• Follow all safety instructions provided by our technicians
• Keep children and pets away from work areas during service
• Do not attempt to handle wildlife before our arrival
• Report any safety hazards or concerns immediately

Service Guarantees and Warranties

Exclusion Work Warranty

We provide written warranties on exclusion work ranging from 6 months to 2 years, depending on the service performed and materials used. Warranty terms will be specified in your service agreement.

Service Guarantee

We guarantee professional, licensed service performed to industry standards. If you are not satisfied with our service, please contact us within 48 hours to discuss resolution options.

Warranty Limitations

• Warranties do not cover damage from extreme weather or natural disasters
• Customer modifications to exclusion work void warranties
• Normal wear and maintenance are not covered
• New infestations by different species are not covered under existing warranties

Liability and Insurance

Professional Insurance

Wildlife Ridders, LLC maintains comprehensive general liability and workers' compensation insurance to protect our customers and employees.

Limitation of Liability

Our liability is limited to the cost of services provided. We are not responsible for:

• Pre-existing property damage or structural issues
• Indirect, consequential, or incidental damages
• Damage caused by wildlife after service completion
• Loss of use, profits, or business interruption

Property Damage

We take great care to minimize property damage during service. Any damage caused by our negligence will be addressed according to our insurance policy terms.

Legal Compliance

Wildlife Regulations

All services comply with federal, state, and local wildlife protection laws. Some species may have specific handling requirements or seasonal restrictions that affect service timing.

Licensing and Permits

Wildlife Ridders, LLC maintains all required licenses and permits for wildlife control operations in Kentucky and Indiana.

Website Terms

Acceptable Use

Our website is provided for informational purposes and service requests. You agree not to:

• Use the website for illegal or unauthorized purposes
• Attempt to gain unauthorized access to our systems
• Transmit viruses or malicious code
• Interfere with website operations

Content Accuracy

We strive to provide accurate information but make no warranties about the completeness or accuracy of website content. Information is subject to change without notice.

Dispute Resolution

Communication First

We encourage customers to contact us directly to resolve any concerns or disputes. Most issues can be resolved through open communication.

Governing Law

These terms are governed by the laws of the Commonwealth of Kentucky. Any legal disputes will be resolved in the courts of Jefferson County, Kentucky.

Modifications to Terms

Wildlife Ridders, LLC reserves the right to modify these Terms of Service at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of modified terms.

Contact Information

For questions about these Terms of Service or our wildlife removal services, please contact us:

We appreciate your business and look forward to providing professional wildlife removal services that protect your property and family.