Privacy Policy

Information We Collect

Wildlife Ridders, LLC collects information to provide professional wildlife removal services and communicate with our customers effectively.

Personal Information

• Contact Information: Name, phone number, email address, and property address
• Service Information: Details about your wildlife problem, property type, and service preferences
• Communication Records: Records of phone calls, emails, and service appointments
• Payment Information: Billing address and payment method details (processed securely through third-party providers)

Automatically Collected Information

• Website Usage: IP address, browser type, pages visited, and time spent on our website
• Location Data: General location information to provide relevant service area information
• Device Information: Device type, operating system, and unique device identifiers

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• Scheduling and providing wildlife removal services
• Communicating about appointments, service updates, and follow-up care
• Processing payments and maintaining service records
• Providing emergency wildlife removal services

Business Operations

• Improving our services and customer experience
• Training our team members on best practices
• Complying with legal and regulatory requirements
• Maintaining business records and insurance documentation

Communication

• Responding to your inquiries and service requests
• Sending service reminders and follow-up communications
• Providing wildlife prevention tips and educational information
• Notifying you of important service updates or safety information

Information Sharing

Wildlife Ridders, LLC does not sell, rent, or share your personal information with third parties except in the following circumstances:

Service Providers

• Payment processing companies to handle secure transactions
• Insurance companies for coverage verification and claims processing
• Professional contractors who assist with specialized services

Legal Requirements

• When required by law, court order, or government regulation
• To comply with wildlife protection and environmental regulations
• To protect our rights, property, or safety, or that of our customers

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, customer information may be transferred as part of the transaction.

Data Security

We implement appropriate security measures to protect your personal information:

• Secure Storage: Customer information is stored in secure, password-protected systems
• Limited Access: Only authorized team members have access to personal information
• Secure Transmission: Online communications are protected using SSL encryption
• Regular Updates: We regularly update our security practices and systems
• Incident Response: We have procedures in place to respond to any security incidents

Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations:

• Service Records: Maintained for 7 years for warranty and insurance purposes
• Payment Information: Retained according to tax and accounting requirements
• Communication Records: Kept for 3 years for quality assurance and training
• Website Data: Automatically collected data is retained for 2 years for analytics

Your Rights

You have the following rights regarding your personal information:

Access and Correction

• Request access to the personal information we have about you
• Request correction of inaccurate or incomplete information
• Update your contact preferences and communication settings

Data Control

• Opt out of non-essential communications
• Request deletion of your personal information (subject to legal requirements)
• Request a copy of your personal information in a portable format

To exercise these rights, please contact us using the information provided below.

Cookies and Website Technology

Our website uses cookies and similar technologies to improve your browsing experience:

Types of Cookies

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand website usage and improve performance
• Functional Cookies: Remember your preferences and settings

Managing Cookies

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify customers of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to active customers
• Updating the "Last Updated" date at the top of this policy

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

We will respond to privacy-related inquiries within 30 days of receipt.